Privacy Policy
Monserae™ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with us or the Services.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and shared as described below.
Personal Information We Collect or Process
When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that is collected anonymously or has been de-identified.
Depending on how you interact with our Services, we may collect the following types of personal information:
• Contact details such as your name, billing address, shipping address, phone number, and email address
• Payment information including credit card or debit card details, payment confirmation, and transaction data
• Account information such as usernames, passwords, and preferences
• Transaction information including products viewed, added to cart, purchased, or returned
• Communications with us, including customer support inquiries and messages
• Device information such as browser type, IP address, and device identifiers
• Usage information including how you interact with our website and Services
Sources of Personal Information
We may collect personal information from the following sources:
• Directly from you when you place an order, create an account, or contact support
• Automatically through cookies, tracking technologies, and analytics tools
• Third party service providers such as payment processors, shipping partners, and marketing platforms
How We Use Your Personal Information
We may use your personal information to:
• Process and fulfill your orders
• Provide customer support and communicate with you about your orders
• Improve and personalize your shopping experience
• Prevent fraudulent transactions and maintain security
• Comply with legal obligations and enforce our policies
How We Share Your Personal Information
We may share your personal information with trusted third parties in order to operate our business and provide our Services, including:
• Shopify, which hosts our online store
• Payment gateways that process your payments
• Shipping and fulfillment partners that deliver your orders
• Marketing and analytics providers that help us understand customer behavior and improve our services
We may also disclose personal information if required by law or to protect our rights and business operations.
Relationship with Shopify
Our store is hosted on Shopify, which provides the online eCommerce platform that allows us to sell our products and services to you. Personal information you submit through our store may be stored and processed through Shopify’s systems and other integrated services.
For more information about how Shopify handles personal information, please review Shopify’s own privacy policies.
Third Party Websites
Our website may contain links to third party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit.
Children’s Privacy
Our Services are not intended for children under the legal age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can remove the information.
Security and Data Retention
We take reasonable administrative, technical, and physical measures to protect your personal information. However, no system can guarantee complete security.
We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Restrict or object to certain processing activities
You may also opt out of receiving marketing emails at any time by using the unsubscribe link included in those messages.
Please note that even if you unsubscribe from marketing communications, you may still receive transactional messages related to your orders.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When updates are made, we will post the revised policy on this page and update the “Last Updated” date.
Your continued use of our Services after updates are posted indicates your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or your personal data, you may contact us at: