Return & Refund Policy

At Monserae™, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help. Please read the following policy carefully before placing your order.

Order Changes & Cancellations

Once an order has been placed, it enters our processing system quickly to ensure fast delivery. Because of this, orders cannot be canceled after they are confirmed.

However, if you need to modify your order details, please contact us within 12 hours of placing your order. We will do our best to accommodate your request if the order has not yet been processed.

Returns

We accept returns within 30 days of the delivery date.

To qualify for a return, the item must:

• Be unused and unopened
• Be in its original packaging
• Be in the same condition as received

Products that show signs of use, damage, or tampering may not be eligible for return.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been opened, used, or altered.

If you are unsure whether your item qualifies for a return, please contact our support team before sending the item back.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, it will be processed to your original method of payment within a reasonable processing time. Please note that processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after it has been approved, please first check with your bank or payment provider, as processing times may vary.

If you have completed this step and still have not received your refund, please contact us.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the issue.

Once the issue is verified, we will arrange a replacement or refund at no additional cost.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or the product is damaged or defective.

Please note that shipping charges are non-refundable.

Contact Us

If you have any questions regarding returns, refunds, or order changes, please contact us:

Email: support@monserae.com